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Values

Our clients are at the heart of our corporate values which shape our culture and define the character of our business. Our values guide how we behave and make decisions. Above all they provide our clients with the confidence that we will work with them to achieve their financial objectives. Our values were developed by working with our internal Investors in People champions and are outlined below:

Professional Skill and Courtesy

We will treat everyone who comes into contact with us with courtesy and will apply our professional skill and expertise in every case we deal with.

Driven by Client Satisfaction

We have a very wide range of clients, including creditors and people experiencing financial difficulty. The needs and expectations of our clients are also varied. We will provide all our of clients with an efficient and timely service. We will try to meet any requirement for electronic communication where this will make us more efficient. We will ensure that all our communications with all clients are appropriate. We will not use jargon or unnecessary legal language.

Honesty and Transparency

We aim to ensure that our clients are fully aware of why we make the decisions we do. We will explain our legal obligations to our clients and will not conceal information unless we are bound by confidentiality – in terms of the Data Protection Act for example.

Value for Money

Our primary objective is to recover funds for creditors. We try to match the skills of our team members with the needs of each assignment and do not use over qualified or expensive members of staff unnecessarily.

Respect for ourselves and each other

At the Benedict Mackenzie Group, we are committed to improving our skills and practice. All our client facing team members have at least 20 hours of training every year. We have respect for ourselves and for other members of our team. While we appreciate your feedback, we deal firmly with anyone who abuses team members in any way.

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